Shipping policy
We ship every order from our studio in Toronto. Most packages leave within 1–2 business days, and we send tracking the moment they are on the move.
Shipping Highlights
- Free shipping. Complimentary standard shipping on every Canadian order over $75 CAD.
- 1–2 day dispatch. Orders are packed and handed to the carrier within 1–2 business days.
- Worldwide. We ship to over 40 countries. Duties and taxes are calculated at checkout.
- Plastic-free. All orders are packed in a reusable pouch and tissue. No single-use plastic.
Canada
We ship from Toronto using Canada Post and UPS for larger orders. Most Canadian orders arrive within 3–7 business days after dispatch, depending on the province.
Standard shipping is free for orders over $75 CAD. Orders below that threshold ship at a flat rate of $9.95 CAD.
- Ontario & Quebec: 3–5 days
- West Coast: 5–7 days
- East Coast: 4–6 days
- Remote North: 6–10 days
United States
US orders ship via USPS or UPS with full tracking. Delivery usually takes 5–10 business days after dispatch, including customs clearance.
Orders over $120 USD qualify for free standard shipping. Otherwise, shipping is a flat rate of $14 USD.
- Standard: $14 USD or free over $120 — 5–10 days
- Express: calculated at checkout — 3–5 days
International
We ship worldwide to most countries. International orders are sent via DHL or local postal partners and typically arrive within 7–21 business days, depending on the destination and customs processing.
Duties, taxes, and customs fees are calculated at checkout where possible, or collected by the carrier on delivery. Zuha Studio is not responsible for delays caused by customs inspection.
Dispatch and Tracking
Orders are packed Monday through Friday, excluding Canadian holidays. You will receive a tracking email the same day your parcel leaves the studio.
If you do not receive tracking within 3 business days of ordering, please email us at care@zuhastudio.co and we will trace it immediately.
Common Questions
Can I change my shipping address?
Yes — email us within 2 hours of placing your order. Once a parcel has left the studio, we cannot reroute it.
Do you offer express shipping?
Express options are available at checkout for most regions. If you need a courier not listed, contact us before ordering.
What if my package is lost?
Email care@zuhastudio.co. We will open a carrier claim and resend or refund once the investigation is complete.
Are duties included?
Duties and taxes are not included in the product price. They are shown at checkout or collected by your local carrier.
If your parcel is late, tell us. We will trace it ourselves and keep you updated until it is in your hands. Email us at care@zuhastudio.co.